Introduction
Lawn Level Company, a division of Caruso Consulting Co Ltd ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our websites, including lawnlevel.company and all associated country store websites.
By using our websites, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
We may collect personal information that you provide directly to us, including your name, email address, phone number, and billing/shipping address when you place an order through one of our country store websites.
Information Collected Automatically
When you visit our websites, certain information is collected automatically including your IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on individual pages, and referral sources. This information is used to improve the performance and usability of our websites.
Cookies
Our websites use cookies — small text files placed on your device — to improve your browsing experience. We use essential cookies that are necessary for the website to function, performance cookies that help us understand how visitors use the site, and preference cookies that remember your settings and choices.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our websites.
Analytics and Tracking
Google Analytics
We use Google Analytics to understand how visitors use our websites. Google Analytics collects data such as pages visited, time on site, device type, and geographic location at the city level. This data is anonymised and aggregated. Google's privacy policy is available at policies.google.com/privacy.
Meta (Facebook) Pixel
We may use the Meta Pixel on our websites to measure the effectiveness of our advertising and to serve relevant ads to users who have visited our websites. The Meta Pixel tracks certain actions taken on our site and shares this data with Meta Platforms Inc. You can opt out of this tracking via your Facebook ad settings or through tools provided by the Network Advertising Initiative.
Google Ads Tracking
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves placing a cookie on your device when you click on one of our Google Ads. You can opt out of interest-based advertising through Google's Ad Settings at adssettings.google.com.
Third-Party Tools and Services
Our country store websites may use third-party e-commerce platforms, payment processors, and shipping providers. Each of these services has its own privacy policy governing how they handle your personal data. We only use reputable providers that maintain appropriate data protection standards.
How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and shipping notifications, respond to customer enquiries, improve our products and services, personalise your experience, and comply with our legal obligations.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for seven years in accordance with standard accounting practices.
Your Rights
Depending on your location, you may have the following rights regarding your personal data: the right to access, correct, or delete your personal data; the right to restrict or object to processing; the right to data portability; and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at [email protected].
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. All transactions processed through our country store websites use SSL/TLS encryption.
Children's Privacy
Our websites are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Caruso Consulting Co Ltd (Lawn Level Company)
Suite 35, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
Email: [email protected]
Phone: +66 098 391 3877